Mobile Alerts Privacy Policy

1. Introduction

Concordia Electric Cooperative, Inc. ("Concordia Electric," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile alert services.

2. Mobile Information We Collect

When you register for our mobile alert services, we collect:

• Your mobile phone number
• Associated meter number
• Service address information
• Opt-in confirmation records

3. How We Use Your Mobile Information

We use your mobile information solely for:

• Sending notifications about power outages affecting your service
• Providing updates on service restoration timeframes
• Communicating important service information
• Sending emergency alerts related to your electric service
• Confirming receipt of your service requests

4. Mobile Alerts Frequency and Opting Out

Message frequency varies based on outages and service updates in your area. Standard message and data rates may apply.

You can opt out of receiving mobile alerts at any time by replying "STOP" to any message you receive from us. If you need help, you can reply "HELP" or contact our customer service at (318) 339-7969.

5. Protection of Your Mobile Information

We implement appropriate security measures to protect your mobile information from unauthorized access, alteration, or disclosure.

We do not sell, rent, lease, or share your mobile phone information with third parties or affiliates for marketing or promotional purposes.

6. Information Sharing

Your mobile information may only be shared with:

• Service providers that help us deliver our mobile alert services
• Regulatory authorities when required by law
• Emergency services during critical situations

These service providers are contractually obligated to protect your information and may not use it for any purpose other than to provide the specific services we have requested.

7. Your Rights

You have the right to:

• Access the mobile information we have about you
• Request correction of inaccurate information
• Opt out of receiving mobile alerts
• Request deletion of your mobile information (subject to legal requirements)

8. Changes to This Privacy Policy

We may update this Mobile Alerts Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We will notify you of any material changes by sending a message to the mobile number you've provided.

9. Contact Us

If you have questions about this Mobile Alerts Privacy Policy or our privacy practices, please contact us at: